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Streamline patient care tasks with athenahealth EMR software, a cloud-based electronic medical record system. With features like appointment scheduling, prescription management, and a patient portal, it's aimed at improving healthcare delivery and providing comprehensive solutions for modern practices. Explore your pricing options.
athenaHealth Specifications
Appointment Management/Scheduling
e-Prescription
Lab Integrations
Patient Portal
View All Specifications
What Is athenahealth?
Overview
athenahealth EMR is an electronic health record (EHR) software designed for small to mid-sized healthcare organizations. As a cloud-based system, it allows healthcare providers to manage patient records, schedule appointments, order and track lab tests, and communicate with other clinical stakeholders involved in the care process.
athenahealth EMR prioritizes user experience through intuitive workflows, specialty-specific features, and real-time patient insights. In 2024, athenahealth was crowned ‘#1 Best in KLAS’ for athenaClinicals (Ambulatory EHR) and athenaCollector (practice management).
Recently, athenahealth has also collaborated with the American Council of the Blind to enhance digital accessibility for patients. Additionally, they launched a new suite of tailored specialty solutions, including offerings for Women’s Health and Urgent Care. These updates demonstrate athenahealth’s commitment to improving healthcare experiences and providing specialized solutions.
What Is athenahealth Best For?
athenahealth EMR software is best known for its cloud-based architecture and integrated platform, which includes features for managing patient records, scheduling appointments, managing billing and revenue, and coordinating care with other members of the healthcare team.
The EHR software surfaces real-time data and insights from a network of 135K clinicians, which means medical practitioners can access more comprehensive information during encounters. The network also enables seamless patient record sharing through the company’s connections with Carequality and CommonWell–national-level frameworks for health data sharing.
In addition to its EMR software, athenahealth (the company) offers a range of other services, such as revenue cycle management, patient engagement, and population health management.
athenahealth Cost
athenahealth cost is based on the specialty, number of users, and the various modules selected. Contact us for a personalized athena cost breakdown that best suits your business needs today!
How Does athenahealth Work?
athena EMR can be accessed through a web browser or mobile app. All its data is stored in the cloud, meaning it can be accessed from any device with an internet connection.
To use athenaHealth EMR software, healthcare providers need to create a user account and log in to the vendor’s system. Once in, they can access a range of features and tools designed to help them manage patient records, schedule appointments, oversee billing and revenue, and coordinate care with other members of the healthcare team.
In addition, athenaEMR offers users the ability to access its mobile app solution, athenaOne. This app helps integrate electronic health records (EHR), medical billing tools, revenue cycle management (RCM), and medical practice management.
Furthermore, the athenaOne app enables physicians to document encounters on the go, utilizing customized macros, templates, and order sets, thus streamlining documentation and supporting meaningful clinical work from mobile devices.
Who Is athenahealth For?
athenahealth software is designed to support a wide range of medical specialties and can be used by healthcare providers in various settings, including primary care, specialty care, and hospital-based care. It can also be used by healthcare organizations of different sizes, from small practices to large hospitals.
Here are the practices it serves:
- Independent medical practices
- Hospitals and health systems
- Medical startups
- Member-centric organizations
- Ancillary Service organizations
- Internal and family medicine settings
The software, in addition to being a great all-purpose EMR, is particularly suited for these specialties:
- Pediatrics
- Cardiology
- FQHC
- Ob-Gyn
- Urgent Care
- Orthopedics
- Gastroenterology
- Behavioral Health
How Is athenahealth Different From Other Software?
With a range of EMR software available on the market, it can be difficult to select which is the best fit for you and your team. Here are some ways in which athenahealth differs from other popular EMR software:
- Cloud-based: athenahealth is a cloud-based system, which means that all data is stored in the cloud and can be accessed from any device with an internet connection. This is in contrast to on-premises EMR systems, which require users to install and maintain the application on their own servers.
- Integrated platform: athenahealth EMR includes a range of features and tools that are designed to work seamlessly together, including patient records, scheduling, billing, and care coordination. This integrated approach can make it easier for users to manage all aspects of patient care within a single platform.
- Customization options: athena EMR allows users to customize certain aspects of the system, such as the layout and appearance of patient records. This can be helpful for users who want to tailor the system to meet the specific needs of their practice.
- Customer support and training: athenahealth provides support and training to help users get the most out of its platform. This can be especially helpful for users who are new to EMR software.
Is athenahealth Right For You?
athena EMR is widely used by various medical professionals, organizations, and practices. Serving medical professionals in the US for over 20 years, the platform is suitable for healthcare organizations of any size and specialty.
Many users have recommended athenahealth for its ease of use and reporting functionality, making its deployment equally beneficial for both medical offices and patients. In addition, many have found running reports on athenahealth EMR to be relatively straightforward, with each one tailored to a specific practitioner.
Furthermore, athenahealth’s comprehensive approach extends beyond clinical care, addressing financial efficiency and revenue management. For practices seeking streamlined billing processes and revenue optimization, athenahealth remains a strong contender.
Moreover, athenahealth EMR prioritizes compliance by automatically updating its system to meet changing regulations. Additionally, the platform offers ongoing support and enhancements to ensure healthcare providers stay aligned with industry standards.
However, some users have noted the price of athenahealth EMR as being a bit too high for its features, particularly for smaller practices that may not have the resources to invest in a comprehensive EMR system.
athenaHealth Features
The main feature of athenahealth is its electronic health records system which streamlines documentation and improves clinical efficiency. With system protocols like pre-encounter prep and customizable workflows, you’ll be able to spend less time documenting and boost accuracy and engagement. The software also integrates with a mobile app called athenaOne where you can access patient records and do other clinical work on the go.The software also integrates with a mobile app called athenaOne where you can access patient records and do other clinical work on the go.
See How It Works
On athena EMR, you can communicate with patients at scale to deliver health information online, streamline payment, and enable self-scheduling for appointments. Patients can exchange messages with physicians, view lab test results, and request prescription refills using mobile devices. Automated reminders and notifications regarding appointments, billing, and follow-up care are also available. Through athenahealth EMR’s patient portal, patients can easily schedule appointments, and view their current medical history, medications, and supplements online. Healthcare professionals can further configure the platform’s functionality to meet their practice’s needs, drive patient satisfaction, and limit manual scheduling tasks for front desk staff.
See How It Works
If you’re an independent medical practice, collecting what you’re owed is one of the biggest challenges. With athenahealth’s integrated services like authorization management, medical coding, and denials resolution, you’ll be able to collect more revenue faster (and with less work). If you work at a large, complex healthcare organization, you can lower cost-to-collect and reduce A/R days through low-touch, automated workflows on athena EMR. You’ll also be able to tailor the RCM product to your needs and integrate it with your current clinical solutions.
See How It Works
athena EMR provides its users with features for managing their medical bills, and revenue, improving first-pass resolution rates by scrubbing insurance claims to detect errors prior to submission. In addition, the platform’s fostered high return on investment can help increase small to medium-sized health organizations’ revenue in the long run.
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Through TeleHealth, healthcare providers will be able to conduct virtual visits with patients remotely, using videoconferencing or phone calls. This can be especially useful during the COVID-19 pandemic, when in-person visits may not be possible or may pose a risk to patients and providers. During the telehealth appointment, you can directly chat with patients, conduct virtual examinations, review patient records, and discuss treatment options. Then, you can update their records directly and record notes from the appointment on the athenahealth software.
See How It Works
athena EMR includes tools for generating reports, tracking performance metrics, and analyzing data to help healthcare practices improve their operations. In addition, the platform allows providers to access and update patient records, including medical history, patient charts, patient data, medications, allergies, and test results in real-time.
See How It Works
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Pros and Cons of athenaHealth
Pros
Tailorable EHR platform allows customization to specific specialty needs
Automated workflows help reduce administrative burdens and improve efficiency
Telehealth services facilitate virtual care delivery
Communication and care tools improve patient relationships
Marketplace program connects with industry-leading partners
Cons
Initial training may be required
Limited customization options for a few advanced features
Dependency on reliable internet connectivity for cloud-based features
Pros and Cons of athenaHealth
Pros
Tailorable EHR platform allows customization to specific specialty needs
Automated workflows help reduce administrative burdens and improve efficiency
Telehealth services facilitate virtual care delivery
Communication and care tools improve patient relationships
Marketplace program connects with industry-leading partners
Cons
Initial training may be required
Limited customization options for a few advanced features
Dependency on reliable internet connectivity for cloud-based features
athenaHealth Reviews
Overall Rating
4
341 Reviews
Rating Distribution
5
(144)
4
(113)
3
(54)
2
(15)
1
(15)
Share your experience
Overall Rating
4
341 Reviews
Rating Distribution
5
(144)
4
(113)
3
(54)
2
(15)
1
(15)
Share your experience
Naomi Akita
Atlanta Gynecology
Reviewed on March 2024
Overpriced, poor billing follow up
Pros
None
Cons
Unable to do basic billing without provider involvement. Overpriced for level of service
Omasiel
Mental Health Care
Ease of use
10
Value for money
7
Customer Support
9
Functionality
8
Reviewed on December 2023
Easy to use
Pros
The system is easily manageable and straightforward on a daily basis.
Cons
So far I haven't encountered anything that makes working with this software difficult.
Robert
Hospital & Health Care
Ease of use
10
Value for money
7
Customer Support
9
Functionality
8
Reviewed on December 2023
Think of your Best Hire - that's Athena
Pros
Athena follows a true "Skin in the game" model where their performance directly affects their payment. The startup costs are minimal and they provide excellent support and engagement to ensure success and growth.
Cons
We've had to rely on third-party vendors for certain services that we feel Athena should be able to provide resulting in additional costs that are not ideal.
Katie
Medical Practice
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Reviewed on December 2023
AthenaHealth is the Only One
Pros
The software is user-friendly and offers extensive customization options tailored to the practice's needs.
Cons
There haven't been any issues worth mentioning for this question.
Candice
Hospital & Health Care
Ease of use
10
Value for money
7
Customer Support
7
Functionality
10
Reviewed on December 2023
New - Start with Athena
Pros
Once the setup is complete the system becomes highly user-friendly.
Cons
The setup process is quite time-consuming and not very straightforward.
Katherine
Medical Practice
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Reviewed on December 2023
Happy MD Review
Pros
The product is intuitive easy to use and encompasses all necessary features in one.
Cons
The format of the medical history section and the lack of matching patient self-check-in answers with history are areas of concern.
Mariam
Medical Practice
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Reviewed on December 2023
Great Service
Pros
We are highly satisfied with the abundant features provided by AthenaHealth.
Cons
It's inconvenient that you can't send faxes without attaching them to a patient.
Lynda
Hospital & Health Care
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Reviewed on December 2023
Effective and Efficient Practice Software
Pros
It allows for efficient scheduling and chart management in a single system. It is fast efficient easy to learn and easy to use.
Cons
Some processes require multiple unnecessary steps although they don't take up too much time.
Maria
Hospital & Health Care
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Reviewed on November 2023
Athena is a lifesaver!!
Pros
Two years ago I had my first encounter with Athena Health when I visited my Primary Care doctor. The instructions for accessing my results were provided through their portal and I was eagerly awaiting them. To my delight I logged in and promptly found my results available. What made it truly convenient was that my doctor had included notes next to each result indicating if they were elevated or outside the normal range. I didn't have to wait for a phone call; I had immediate feedback right in the portal. I am grateful to Athena for making the entire process so effortless and seamless.
Cons
I have no complaints about Athena! It's extremely convenient.
dale
Medical Practice
Ease of use
8
Value for money
2
Customer Support
2
Functionality
6
Reviewed on November 2023
Bait and Switch
Pros
The initial setup of the EMR was straightforward and the billing functionality was satisfactory at first.
Cons
Any requests for improvement are consistently ignored. For instance we were promised an Android app from the beginning but even after 13 years it remains an unfulfilled promise. They simply tell us to "put it on the suggestion board." However my reason for writing this review today is the sudden and significant price increase. Despite being assured that the price (a percentage of gross collections) would decrease over time they have once again raised the percentage they take. They attribute this to "inflation" but it's clear that they are simply taking a larger portion of the revenue without our consent and without engaging in contract negotiations. It's completely dishonest and we are left with no choice in the matter.
March 2024
Overpriced, poor billing follow up
Naomi Akita
Atlanta Gynecology
Ease of use
5
Value for money
5
Customer Support
5
Functionality
5
Pros
None
Cons
Unable to do basic billing without provider involvement. Overpriced for level of service
December 2023
Easy to use
Omasiel
Mental Health Care
Ease of use
10
Value for money
7
Customer Support
9
Functionality
8
Pros
The system is easily manageable and straightforward on a daily basis.
Cons
So far I haven't encountered anything that makes working with this software difficult.
December 2023
Think of your Best Hire - that's Athena
Robert
Hospital & Health Care
Ease of use
10
Value for money
7
Customer Support
9
Functionality
8
Pros
Athena follows a true "Skin in the game" model where their performance directly affects their payment. The startup costs are minimal and they provide excellent support and engagement to ensure success and growth.
Cons
We've had to rely on third-party vendors for certain services that we feel Athena should be able to provide resulting in additional costs that are not ideal.
December 2023
AthenaHealth is the Only One
Katie
Medical Practice
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Pros
The software is user-friendly and offers extensive customization options tailored to the practice's needs.
Cons
There haven't been any issues worth mentioning for this question.
December 2023
New - Start with Athena
Candice
Hospital & Health Care
Ease of use
10
Value for money
7
Customer Support
7
Functionality
10
Pros
Once the setup is complete the system becomes highly user-friendly.
Cons
The setup process is quite time-consuming and not very straightforward.
December 2023
Happy MD Review
Katherine
Medical Practice
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Pros
The product is intuitive easy to use and encompasses all necessary features in one.
Cons
The format of the medical history section and the lack of matching patient self-check-in answers with history are areas of concern.
December 2023
Great Service
Mariam
Medical Practice
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Pros
We are highly satisfied with the abundant features provided by AthenaHealth.
Cons
It's inconvenient that you can't send faxes without attaching them to a patient.
December 2023
Effective and Efficient Practice Software
Lynda
Hospital & Health Care
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Pros
It allows for efficient scheduling and chart management in a single system. It is fast efficient easy to learn and easy to use.
Cons
Some processes require multiple unnecessary steps although they don't take up too much time.
November 2023
Athena is a lifesaver!!
Maria
Hospital & Health Care
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Pros
Two years ago I had my first encounter with Athena Health when I visited my Primary Care doctor. The instructions for accessing my results were provided through their portal and I was eagerly awaiting them. To my delight I logged in and promptly found my results available. What made it truly convenient was that my doctor had included notes next to each result indicating if they were elevated or outside the normal range. I didn't have to wait for a phone call; I had immediate feedback right in the portal. I am grateful to Athena for making the entire process so effortless and seamless.
Cons
I have no complaints about Athena! It's extremely convenient.
November 2023
Bait and Switch
dale
Medical Practice
Ease of use
8
Value for money
2
Customer Support
2
Functionality
6
Pros
The initial setup of the EMR was straightforward and the billing functionality was satisfactory at first.
Cons
Any requests for improvement are consistently ignored. For instance we were promised an Android app from the beginning but even after 13 years it remains an unfulfilled promise. They simply tell us to "put it on the suggestion board." However my reason for writing this review today is the sudden and significant price increase. Despite being assured that the price (a percentage of gross collections) would decrease over time they have once again raised the percentage they take. They attribute this to "inflation" but it's clear that they are simply taking a larger portion of the revenue without our consent and without engaging in contract negotiations. It's completely dishonest and we are left with no choice in the matter.
Frequently Asked Questions
The typical users of athenahealth include healthcare facilities of all sizes across various specialties, including primary care, orthopedics, cardiology, and urgent care.
The typical users of athenahealth include healthcare facilities of all sizes across various specialties, including primary care, orthopedics, cardiology, and urgent care.
athenahealth offers robust customer support and training services that prioritize customer success, facilitated by a dedicated customer success manager (CSM) during onboarding and throughout the partnership. Whether you’re a new user or a long-term partner, athenahealth ensures ongoing assistance via live support to address any queries or concerns. Users can also benefit from insights gathered from Athenahealth’s extensive network of providers.
Yes, athenahealth supports mobile devices.
athena EMR is a cloud-based electronic health records software used in healthcare settings to manage patient information, clinical documentation, billing, and practice management.
Yes, athena EMR is designed with a user-friendly interface that is intuitive and easy to use for healthcare professionals.
athenahealth integrates with third-party applications through robust APIs, allowing developers to access patient data, automate workflows, and build custom solutions. Use cases include patient portals, billing systems, EHR integration, and telehealth platforms. Developers can find detailed documentation in the athenahealth API documentation.
Yes, athenahealth is HIPAA compliant, safeguarding patient data. This compliance is crucial for protecting sensitive health information and maintaining legal standards. Furthermore, athenahealth holds electronic healthcare network accreditation commission (EHNAC) certification. This certification demonstrates conformance with federal healthcare reform legislation, including HIPAA, HITECH/ARRA, ACA, and other applicable state laws.
athenahealth caters to smaller practices, emphasizing user-friendly interfaces and scalability through its cloud-based platform. In contrast, Epic EHR dominates the acute care hospital market, offering extensive customization options but requiring server-based deployment.
